Q: What shipping company do you use for shipping kayaks?
A: We currently use several different freight carriers for Expedited Shipping, and FragilePak for our standard delivery option. We strive to use companies who offer the best service for our customers, as well as who provide the best price.
Q: What shipping options do you have for shipping kayaks?
A: We offer two options at checkout. The least expensive option is Standard Freight Shipping. This option allows your kayak to be shipped with our white-glove shipping company FragilePak. This option can take longer in transit, but the chances of damage to your item are significantly reduced, and you will save substantial money this way.
The second option we offer is Expedited Freight Shipping. This option is shipped through one of several different freight carriers. This option will allow for faster delivery times, but it will be more expensive.
If you live in Texas, you will also have the opportunity to select local pickup. At that point our Customer Service team will coordinate a time for you to pick up your products from our warehouse in Cypress, TX.
Q: What does a "pre-order" mean? And why do the pre-order dates change?
A: Occasionally, if demand is very high, you will notice some of our products are on a "pre-order" status. You still have the option of ordering these products, and you will see a red banner displaying an estimated shipping date. Keep in mind that because they are back ordered, that may mean that your particular product has not yet been manufactured. Therefore, the estimated shipping date is exactly that, an estimate. These dates are subject to change. When your product ships to you, you will receive a confirmation email with tracking information. The tracking information will give you a more accurate estimated time of arrival.
Q: What kayaks are best for fishing?
A: https://www.hoodoosports.com/blogs/news/the-best-hoodoo-kayaks-for-fishing
Q: How do I get my first responder or military discount?
A: Simply navigate to our Military/First Responder page from the homepage of our website. Then, just follow the steps for verification, and you will receive a discount code for 10% off your purchase!
Q: Which models accept a pedal drive system?
A: Currently our Tempest 120P and Voyager 100P are pedal drives with a propeller. The Impulse 105 and Impulse 120 models are also pedal driven, but these models feature the fin-drive.
Q: How are your kayaks shipped?
A: Kayaks have to ship through freight shipping companies due to their size.
Q: How much is it to ship a kayak?
A: Kayak shipping starts at $149.99 for Standard Freight Shipping. For Expedited Freight Shipping, the shipping price starts at $249.99. Remote areas and certain states may require an additional charge. Our shipping price is both competitive and advantageous to our customers, as we cover the remainder of the cost of freight shipping exceeding our flat-rate charge.
Q: How are the kayaks packaged for shipping?
A: For our Standard Freight Shipping option, our kayaks will arrive to you in plastic and bubble wrapping. For Expedited Freight Shipping, we take an extra step to place the kayak in a double-walled cardboard box. Rarely are our kayaks damaged as a result of these packing methods, but we still strongly encourage customers to inspect them upon delivery and to note any damage with the delivery driver.
Q: Why have I not yet received a tracking number for my kayak? When will I receive it?
A: We will email you tracking information the day it ships. If you haven't yet received tracking information, please be patient, and we will email it as soon as it is available. If you have any questions or concerns about your shipment, please email customerservice@hoodoosports.com.
Q: Can I receive a refund for damaged products?
A: If a product is shipped from us, and it arrives to you damaged, please make sure you collect evidence of any damage on the bill and refuse the delivery. Pictures are strongly encouraged. At this point, you have a couple of options. You can choose to receive replacement parts from Hoodoo Sports at no charge to make up for the damage. Or, you can choose to receive a refund for the products, but return shipping charges will be subtracted from your refund. Paying for return shipping and having the products shipped back to Hoodoo Sports is a requirement for receiving a refund in this scenario. Hoodoo Sports will NOT cover return shipping charges if you choose to receive a refund versus receiving replacement products. This can be reviewed under our shipping policy.